So in the world where everyone wants to hop onto the GenAI bandwagon, what really went wrong so far and is AI/GenAI actually a good solution for some specific problems? Let's examine:
Over the last 4 years (since the chat gpt movement in late 2021), I have spent good amount of time learning and practicing AI (perhaps 1000+ hours), beside talking to 1000+ people across industries (IT, Banking, Retail, Aviation etc.) & across the roles (Leadership, Mid Management, Employees and even HRs) as part of my market research.
My findings suggest (Of course you may share a different view):
1. Most leadership people have absolutely no clue about what AI can and can't do (They can't even tell the firm differences between AI & Automation beyond generic and over simplified examples). Because no one is keen to dive deep into the topic at hand and pretty much rely on media reports, what partners/OEMs tells them, 60 mins. online courses, what their peers or reportee project them as AI being silver bullet and what not.
Of course sooner or later, the FOMO kicks in very quickly beside getting a push from CEO or board to do something about AI without a clear direction.
2. So most organizations AI strategy is nothing but false narratives and FOMO on steroids.
90% of employees in those organizations have no real access to AI/GenAI capabilities (because since there is no clear strategy & needs specific trainings available for them to leverage those beside costs comes in to the equation), shadow AI becomes prevalent and it often contributes to AI psychosis without people necessarily noticing it.
This also put the organisation wide knowledge management at risk and no one is noticing it. Since everyone is told by their seniors - Did you chat gpt it to find the answers?
3. I haven't come across a single real world DS practitioner in my circle who would articulate AI/GenAI as silver bullet or magic. There are some good use cases that AI/GenAI can deliver, but the underlying foundation is build on clear - strategy, automation, cross teams collaboration and data with the firm use cases and roi beside an active innovation mindset.
I love the way BCG folks articulated it with their basic framework for AI success pillars beside the HBR's Digital Maturity model.
And if you are still not convinced, I'll be giving a $100 to to show me how GenAI is completely transforming the landscape in any context when applied to complex problems. Just drop me a note (anetworkartist@gmail.com) to have a 30 mins. zoom meeting to surprise me. We will follow the BCG's GenAI Success Stairway to have a quick sanity check and determine the business impact.
HTH...
A Tech Artist 🎨
